Shipping policy
COVID-19 Update
With the ongoing worldwide spread of coronavirus, various precautions are being implemented to keep local and international populations safe, this affects our manufacturers, suppliers, and logistics companies who are experiencing disruptions to their operations. This is likely to have implications for companies around the globe and means any products ordered may experience lengthy delays, Please bear with us through these testing times, Thank you for your support and understanding, we wish you and your loved ones are all safe and well.
Delivery Times
At Olivia James Gift Store our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers around the globe, ensuring that we provide the very highest levels of responsiveness to you at all times, as we work with suppliers located around the world we, therefore, hold stock in strategic locations to enable us to be able to fulfil orders as quickly as possible, we aim to have your order to you within 10-14 days, however, please allow up to 30 days for delivery as detailed below.
The time frame for order delivery is divided into two parts:
- Processing time: Order verification, tailoring, quality check, and packaging is carried out within 48 hours of your order being placed.
- Domestic & International Shipping times: This refers to the time it takes for items to be shipped from our warehouse to the final destination. If we hold stock in one of our localised warehouses then products are shipped within 48 hours via local courier and typically arrive within 3-10 days, if stock is being sent from one of our international warehouses then delivery usually takes about 15–30 business days. US orders are shipped by e-packet, which is a US Postal Service product.
- Delivery times - items usually take between 7 and 14 days to arrive at their destination but can take longer from time to time due to factors out of our control.