Frequently Asked Questions

1.How long are shipping times?

Your products will ship within 2-3 days of the order being placed, then items usually take between 7 and 14 days to arrive at your doorstep, As we ship worldwide Items can take longer from time to time dependant on if local or international delivery. Each product will include an estimated delivery which you should find within the product description.

2. Whats your return policy?

Instead of returning items, you can contact us for a full refund, Why? Returns run counter to our emphasis on sustainability , every return has a carbon footprint, so just tell us what went wrong, send us a picture and we will give you your money back in full, Then if possible you can donate your item to a local charity or recycle it.

3. Can I cancel my order?

Cancellations are possible if you do not receive your order within the time-frame specified for each individual product, Sometimes orders can be sent out before we have time to process the cancellation. So if you cancel the order but still receive a package form us then feel free to go ahead and do one of 3 things, recycle it, donate it, or enjoy it.

4. What happens if I receive the wrong item?

If there is an issue with your order, if it is the wrong size, wrong colour, damaged or defective in any way or not exactly what you wanted, then simply notify us, send us a picture and we will issue you with a refund. You wont be asked to shipped the product back to us.

5. Do you offer exchanges?

We do not generally offer exchanges. However, if for any reason you didn’t get the exact product you expected, or ordered the wrong size/ colour etc, just let us know, send us a picture and our customer service team will be happy to assist. An admin fee of £7.95 may be payable dependable on the outcome.